Mobile Banking FAQs
Is my personal or financial information stored on my phone?
No. We don't save any files with your personal or financial information on your phone. That information stays strictly within Online Banking.
Are there fees to use Mobile Banking?
We do not charge fees to access or use Mobile Banking. You should contact your mobile service provider for information regarding fees associated with sending or receiving text messages or accessing the Internet from your mobile phone.
Which accounts can I access in Business Mobile Banking?
You can access any business account you've set up in Business Online Banking. When you register for Business Mobile Banking, you can choose which accounts you want to access.
How current is the account and transaction information?
When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. We do not show any pending transactions.
Can I add more than one mobile phone?
Yes. You can register several mobile phones for Business Mobile Banking.
What if my phone is lost or stolen?
If your mobile phone is lost or stolen, no one can access your account without knowing your password, and, in some cases, your unique user name. If you are concerned, please reach out to us at firstname.lastname@example.org and we can freeze your online banking access until you have time to come to the bank.
How do I stop using Mobile Banking on my phone?
To stop using Mobile Banking on your phone, simply delete the app.