• Locked down tight

    Your privacy and security is the number one priority at First Citrus Bank.

Client Protection & Advocacy

Client Protection Resources & Tips

Signs of Fraud

  • New accounts or credit cards you didn’t apply for
  • Debits on your account you can’t explain
  • Inaccurate information on your credit reports
  • Missing bills or other mail, indicating your account information may have been stolen
  • Receiving calls or letters from debt collectors for things you didn’t buy.

Identity Protection Tips

  • Don’t share personal information online, such as your address, phone numbers, SSN, birth date, or birth place
  • Store sensitive personal and financial documents in a secure location, and shred them prior to disposal
  • Never carry around your Social Security card or share your number unless absolutely necessary
  • Never carry unnecessary credit cards and cancel credit cards you don't use
  • Promptly retrieve your mail or arrange a hold with USPS if you are unavailable for several days
  • Delete all personal information on electronic devices prior to disposal

Protecting Your Mobile Device

  • Password protect your phone. We recommend that you set your device to require a PIN or password to be unlocked. This is your first line of defense against unauthorized access to your device should it be lost or stolen.
  • Delete old text messages. If you enroll in the SMS test messaging through Mobile Banking, delete old text messages that you no longer need. Although Mobile Banking text messages only include transaction information, leaving that old information in your device's inbox is an unnecessary risk.
  • Avoid unsecured Wi-Fi networks. Many mobile devices are enabled to connect to Wi-Fi networks to access the internet, sometimes automatically. Be sure that the Wi-Fi feature of your device is turned off and that it is only turned on when accessing secure networks.
  • Take advantage of security features. Most mobile devices offer data encryption and firewall features. Some devices offer a remote wipe feature which will give you the option to delete data from your phone should it be lost or stolen.
  • Be wary of unsolicited text and email messages. Do not open unsolicited text or email messages sent to your mobile device from senders you do not recognize. These messages may contain malicious software designed to capture sensitive information. Similarly, only download applications from trusted sources.
  • Use caution while charging mobile devices. Complimentary or fee based phone charging kiosks are growing in popularity. Fraudsters may use a compromised kiosk's connections cables to place malicious software or extract confidential data from mobile devices.

Password Tips

  • Never use your social security number as a username or password
  • Change your password frequently, using a combination of upper and lowercase letters, numbers, and special characters when allowed
  • Never use the same password on multiple sites
  • Don’t write down or share your password with anyone

Resources for Client Protection

Federal Trade Commission Identity Theft

 

Financial Fraud Enforcement Task Force

 

Anti-Phishing Working Group

 

Consumer U

 

*Note: Clicking the links above will take you to a third-party site. Note that the third party's privacy policy and security practices may differ from our standards. We assume no responsibility nor do we control, endorse or guarantee any aspect of your use of the linked site.

Privacy Policy

The safekeeping of customer information is a high priority at First Citrus Bank. Our policy is to collect personal information when it is used to maintain customer security, when law may require it, or when it may be essential to provide normal customer service. While information is critical to providing quality service, we recognize that the trust of our customers is one of our most important assets to be protected at all times.

Policy Statement

The safekeeping of customer information is a high priority at First Citrus Bank. Our policy is to collect personal information when it is used to maintain customer security, when law may require it, or when it may be essential to provide normal customer service. While information is critical to providing quality service, we recognize that the trust of our customers is one of our most important assets to be protected at all times.

Collection of Customer Information

Information about customers may come from a variety of sources. Some information is provided to us directly by customers themselves. The Bank as a function of customer service develops other data. Still other data is obtained from outside sources. We will limit the use and collection of customer information to what is necessary to administer our business, provide superior service and offer services that may be beneficial to customer needs. We will use this information only in accordance with the principles established in the Policy.

Maintenance of Customer Information

We are constantly striving to maintain complete and accurate information about you and your relationship with First Citrus Bank. We pledge to respond to your requests to correct inaccurate information in a timely manner.

Limitations on Employee Access to Information

Each employee is required to follow our “Standards of Conduct and Confidentiality” which limits the access to customer information to those with a need to know such information. All customer data is considered private and privileged and is to be used solely for the purpose of providing you with the best possible service.

Established Security procedures for Protection of Information

We safeguard information according to established security standards and procedures, ever mindful of new developments in technology for protecting information. All of our operational and data processing systems as well as those of our vendors operate in a secure environment that protects your account information from access by third parties. We maintain and grant access to customer information only in accordance with our internal security standards.

Restriction on the Disclosure of Account Information

We do not reveal specific information about your accounts or other personally identifiable data to third parties for their independent use unless:

  • You request or authorize it;
  • It is necessary to complete transactions initiated by you;
  • To verify the existence and condition of your account for a third party, such as the credit bureau, a merchant or another financial institution;
  • To comply with government agencies or court orders;
  • For the investigation or prosecution of alleged fraudulent activity concerning your account.

Maintaining Customer Privacy in Business Relationships with Third Parties

When our bank conducts business with third parties, including the marketing of our own products or services, or joint marketing of financial products or services offered pursuant to joint agreements between our bank and another financial institution, we require our vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information.

We do not provide account or personal information to outside companies for the purpose of independent telemarketing or direct mail marketing of any non-financial service.

Providing Privacy Information to Customers and Responding to Inquires

At First Citrus Bank, we value each and every customer relationship. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how we protect your confidential information, please call (813)792-7177.

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Personal Online Banking Enrollment

We've enhanced our online banking to better serve you. If you haven't already done so, please enroll in our new system.

Note: This will take you to a third-party site. Note that the third party's privacy policy and security practices may differ from our standards. We assume no responsibility nor do we control, endorse or guarantee any aspect of your use of the linked site.

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Brandon Location Map

First Citrus Bank Brandon

1314 Oakfield Drive | Brandon, FL 33511

Customer Service

813-864-0929

Loans

813-269-5414

Fax

813-864-0937

Monday - Thursday

  • Lobby: 9:00am - 4:00pm
  • Drive-Thru: 8:00am - 5:30pm

Friday

  • Lobby: 9:00am - 6:00pm
  • Drive-Thru: 8:00am - 6:00pm
Carrollwood Location Map

First Citrus Bank Carrollwood

10824 N. Dale Mabry Hwy | Tampa, FL 33618

Customer Service

813-926-2848

Loans

813-269-5414

Fax

813-269-5416

Monday - Thursday

  • Lobby: 9:00am - 4:00pm
  • Drive-Thru: 8:00am - 5:30pm

Friday

  • Lobby: 9:00am - 6:00pm
  • Drive-Thru: 8:00am - 6:00pm
Citrus Park Location Map

First Citrus Bank Citrus Park

13850 Sheldon Road | Tampa, FL 33626

Customer Service

813-926-5588

Loans

813-269-5414

Fax

813-864-1250

Monday - Thursday

  • Lobby: 9:00am - 4:00pm
  • Drive-Thru: 8:00am - 5:30pm

Friday

  • Lobby: 9:00am - 6:00pm
  • Drive-Thru: 8:00am - 6:00pm
Kennedy Location Map

First Citrus Bank Kennedy

4302 West Kennedy Blvd. | Tampa, FL 33609

Customer Service

813-422-6625

Loans

813-269-5414

Fax

813-422-6650

Monday - Thursday

  • Lobby: 9:00am - 4:00pm
  • Drive-Thru: 8:00am - 5:30pm

Friday

  • Lobby: 9:00am - 6:00pm
  • Drive-Thru: 8:00am - 6:00pm
South Tampa Location Map

First Citrus Bank South Tampa

4240 Henderson Boulevard | Tampa, FL 33629

Customer Service

813-287-0992

Loans

813-269-5414

Fax

813-287-0322

Monday - Thursday

  • Lobby: 9:00am - 4:00pm
  • Drive-Thru: 8:00am - 5:30pm

Friday

  • Lobby: 9:00am - 6:00pm
  • Drive-Thru: 8:00am - 6:00pm